The Customer Accountability Panel is one of the ways Goulburn Valley Water listens to customers and checks in on how we are delivering on our commitments.
The panel is made up of everyday customers from across our service area. Members help review our progress against the 2023–28 Price Plan, provide feedback on customer-led projects and share perspectives that represent the broader community.
The Customer Accountability Panel (CAP) is a group of everyday customers who help Goulburn Valley Water stay accountable to the commitments made in the 2023–28 Price Plan.
Members provide feedback on GVW’s performance, contribute to customer-led projects and share perspectives that reflect the broader community.
The panel includes around 70 customers from across the region, selected through an expression of interest process.
Members do not need any prior experience. GVW provides the information and support needed to take part.
The panel typically meets once a year for a workshop, with optional opportunities to contribute to additional sessions or working groups.
Meetings may be held in person or online, depending on the topic.
Members are paid for their time and involvement.
Expressions of interest to join the Customer Accountability Panel are currently closed.
GVW may invite new members during the life of the panel if membership levels need to be maintained.
Any future opportunities to apply will be promoted on this page and through GVW’s communication channels.
Latest update - March 2026
The 2025 Customer Accountability Panel workshop was held in June at the Kyabram Club.
At the workshop, participants:
- confirmed the CAP Terms of Reference
- provided feedback on Supporting Customers Who Need Help projects
- received updates on other customer-led initiatives
- helped create an assessment statement on GVW’s annual Price Plan performance
CAP members provided feedback on projects designed to better support customers who need help.
